In Japanese, aizuchi (phrases to indicate comprehension) are used with slightly more frequency than in English. Aizuchi are used to mean “I’m listening” or “I understand,” however, in many cases they don’t mean “I agree.” If you use few aizuchi, this may be interpreted as “not participating in the conversation,” “not being interested in the topic,” or “dissent.” “Hai” “Eheh” (with an accent on the first syllable) are frequently used aizuchi. They are commonly used when there is a pause between sentences. As you cannot see the person you are talking with on the telephone, take care to make good use of aizuchi to show them you are listening attentively. When you finish a conversation, if you use honorific expressions such as “Shouchi itashimashita,” or Kashikomarimashita,” instead of “Wakarimashita,” this will give an extremely courteous impression. In addition, if you thank the person for taking the time to talk to you by saying, “Arigatou gozaimashita,” this will make a good impression. On these occasions, if you add “Oisogashii naka ojikan o itadakimashite, arigatou gozaimashita” (Thank you for taking time out from your busy schedule) this conveys a respect for the feelings of the person you’re speaking to. People generally use “Arigatou gozaimasu” in the beginning or middle of the conversation, and “Arigatou gozaimashita” towards the end. At the end you should wrap up the call with a salutation such as “Dewa, shitsurei itashimasu” (Well, I’ll take my leave of you). The person will respond with “Shitsurei itashimasu.” In general, the person who made the call should be the first to hang up. However, if you are speaking to a client or to someone in a position of authority, you should wait for them to hang up first. When the other person still hasn’t hung up you should hang up quietly without making a loud noise. Your considerate attitude will be well received.